security

how to stay safe online

It’s always a good idea to regularly update your computer and web browser. Manufacturers often release security updates so check with your software provider for the latest updates.

always check the padlock symbol and site certificate

If you apply for a FIRSTPLUS loan, a padlock symbol  will appear at the bottom of your screen. Just double-click the padlock symbol to ensure the site certificate belongs to FIRSTPLUS.

This site is protected with an SSL Certificate. Because all information transferred to and from the site is encrypted, you can be assured that your private information is safe and secure and cannot be read by anyone other than FIRSTPLUS Financial Group PLC. You can also rest assured that this website is indeed owned by FIRSTPLUS and is not an illegal representation of our company. Our site's registered domain name and registration documents have been checked and verified.

scam emails

You may receive emails that look like they've come from FIRSTPLUS. These may ask you to disclose details about your account or other personal details (some emails may even promise a windfall or lottery win if you do respond). DO NOT REPLY TO THESE EMAILS. In fact, as a general rule:

never disclose your account or personal details in an email.

how to spot a scam email

The easiest way to tell the difference between a genuine FIRSTPLUS email and a fraudulent one is quite straightforward. We will never ask you to disclose your personal details in an email (e.g. your account number). If we do require any personal account details, we will always contact you by phone.

why we might email you

FIRSTPLUS may use your email address for marketing purposes to tell you about new products. Or we may email existing customers about new offers. But we will never ask you to send your personal details by email.

if you have any concerns

If you have any concerns about an email you've received from FIRSTPLUS, please call us on 0845 650 6600* or email us.

To find out more, the following websites provide useful information about fraud online:

www.getsafeonline.org

www.banksafeonline.org.uk