call us on

telephone0845 650 6600*

 

hi, i'm Rachel, i'm here to help
hi, i'm Rachel, i'm here to help

If you can't find what you are looking for, one of our friendly team will be pleased to help, just call on 0845 650 6600*

common questions

choose a topic

payment protection insurance

who do I call with a query or to claim on my Payment Protection Insurance?

how do I cancel my Payment Protection Insurance?

what happens if I have an accident, fall ill, lose my job or wish to make a life claim?

If something happens and you have difficulty making repayments, then please contact us as soon as you can and explain your situation.

If you need to make a claim on your Payment Protection insurance please call 0870 600 0141* if your loan started in or after 2005. If your loan started before 2005, please call 01444 450 550*.

For all general insurance enquiries please contact us. Please ensure you have your policy number and claim details to hand when calling.

 

 

A FIRSTPLUS LOAN IS SECURED ON YOUR HOME.  YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT

* Incoming and outgoing calls may be recorded. Our opening hours for all account management enquiries are 9.00am - 5.00pm Monday to Friday, 9.00am - 1.00pm Saturday.
** Firstplus loans are not available for investment or business purposes.† By repaying your borrowing over a longer term your overall interest charges will increase.