call us on

telephone0845 650 6600*

 
hi, i'm Rachel, i'm here to help
hi, i'm Rachel, i'm here to help

If you can't find what you are looking for, one of our friendly team will be pleased to help, just call on 0845 650 6600*

common questions
choose a topic

payment protection insurance

who do I call with a query or to claim on my Payment Protection Insurance?

when did your loan start?
  • if your loan started on or after 1st July 2008, you will find the information you need here
  • if your loan started on or between 1st January 2005 and 30th June 2008, you will find the information you need here
  • if your loan started any time before 1st January 2005, you will find the information you need here

general enquiries

For all general Payment Protection Insurance enquiries please contact us.

lost documents

If you’ve lost your Payment Protection Insurance documents, it’s very straightforward to get another copy. Simply contact us with your request and confirm the date your loan started. We’ll then send you a copy of your policy.

how do I cancel my Payment Protection Insurance?

what happens if I have an accident, fall ill, lose my job or wish to make a life claim?

 

 

A FIRSTPLUS LOAN IS SECURED ON YOUR HOME.  YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT
* Incoming and outgoing calls may be recorded. Our opening hours for all account management enquiries are 9.00am - 5.00pm Monday to Friday, 9.00am - 1.00pm Saturday.
** Firstplus loans are not available for investment or business purposes.† By repaying your borrowing over a longer term your overall interest charges will increase.