call us on

telephone0845 650 6600*

 
hi, i'm Rachel, i'm here to help
hi, i'm Rachel, i'm here to help

If you can't find what you are looking for, one of our friendly team will be pleased to help, just call on 0845 650 6600*

common questions
choose a topic

account management

I currently have a loan in joint names, can it be changed to a sole name?

my bank details have changed, what should I do?

how does the variable interest rate affect my repayments?

I'm experiencing financial difficulties, what should I do?

can I change the date of my monthly payment?

can I reduce my monthly loan repayments?

can I miss a payment or take a repayment holiday?

can I have an account statement?

what happens if I want to re-mortgage or release equity from my existing mortgage lender?

If you're considering re-mortgaging, make sure you contact us at least 21 days before your planned re-mortgage date.

We have to complete a legal process called a Deed of Postponement, which gives your mortgage lender a prior claim on your property as security.

Take a look at our remortgaging page for further information.

can I settle my loan early?

are any fees payable for services?

I’m moving house so can I keep my Firstplus loan?

what help can the Firstplus team offer?

do I qualify for help from Firstplus?

 

 

A FIRSTPLUS LOAN IS SECURED ON YOUR HOME.  YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT
* Incoming and outgoing calls may be recorded. Our opening hours for all account management enquiries are 9.00am - 5.00pm Monday to Friday, 9.00am - 1.00pm Saturday.
** Firstplus loans are not available for investment or business purposes.† By repaying your borrowing over a longer term your overall interest charges will increase.