common questions

It can be changed but if you want your loan to be in your sole name, your house and mortgage should also be in your sole name. You then need to complete a ‘sole name application’. Once we’ve ensured that you can comfortably afford the monthly repayments, we will change the joint loan into your sole name.

If you’d like to change your loan, please contact us as soon as possible. We can then talk you through the process.

You will need to update us with your new bank details and complete a new direct debit mandate and return this to us.

Do not cancel your current Direct Debit until you have received confirmation from us of this change.

The interest rate on your loan is variable. This simply means that your rate could go up or down in line with market conditions.

If you’re experiencing any problems with your repayments, please contact us. The more we know about your situation, the more we can do to help.

Please bear in mind that payments to Firstplus are just as important as the payment you make to your first mortgage lender. It’s important you make sure your Firstplus repayments take priority over any other unsecured repayments. This is because the loan is secured on your home and your home could be at risk if repayments are not maintained.

Free advice is also available from the following organisations. Please be aware that Firstplus is not responsible for the content of external websites:

Citizens Advice Bureau

They provide independent advice about your rights and the website has details of your nearest CAB office. Visit www.adviceguide.org.uk

Consumer Credit Counselling Service

The Consumer Credit Counselling Service provides free, independent and impartial advice. Visit www.cccs.co.uk

The National Debtline

They provide free, confidential and independent advice about debt problems. Visit www.nationaldebtline.co.uk

Advice UK

For your nearest information and advice centre, Visit www.adviceuk.org.uk

In most cases, we can change your monthly payment date. Please remember that any change to your Firstplus Loan Agreement needs our approval (normal terms and conditions apply) and a fee will apply. To request a change to your payment date please contact us.

Because everyones circumstances are different the more we know about your situation, the more we can do to help. If you’d like to talk to someone about reducing your monthly repayments please contact us.

Please remember, any change to your Firstplus Loan Agreement needs our approval and normal terms and conditions will apply.

We don’t offer payment holidays but if you are experiencing any problems or may miss a payment, please contact us. The more we know about your situation, the more we can do to help.

Please bear in mind that payments to Firstplus are just as important as the payment you make to your first mortgage lender. It’s important you make sure your Firstplus repayments take priority over any other unsecured repayments. This is because the loan is secured on your home and your home could be at risk if repayments are not maintained.

Yes you can. If you’d like a statement of your account then contact us. Please note that some charges may apply. You'll find details of all our service charges in your Application Pack.

If you're considering re-mortgaging, make sure you contact us at least 21 days before your planned re-mortgage date.

We have to complete a legal process called a Deed of Postponement, which gives your mortgage lender a prior claim on your property as security.

Take a look at our remortgaging page for further information.

If you wish to settle your loan early, we will need to provide you with an accurate settlement figure. The exact total will be calculated in accordance with our Terms and Conditions, which you can find on the reverse of your Credit Agreement.

If you’d like to request your settlement figure, please write to us. Please ensure you include your name, address and signature in your request.

Additional service charges apply if you request a change to your loan agreement, such as changing the term of your loan or switching mortgage lenders. For full details please see our service charges page.

Because your Firstplus loan is secured on your current property, you need to tell us if you're planning to move and you may be able to take your loan with you.

Unfortunately if you have Firstplus Payment Protection Insurance, you may not be able to transfer this policy to you new home. Please contact us for further information.

As each customer circumstance is different, one of our dedicated team will discuss your current situation with you and advise which course of action is the best for you.

Please call us on 0845 848 0124*

As each customer circumstance is different, one of our dedicated team will discuss your current situation with you and advise which course of action is the best for you.

Call us on 0845 848 0124*

common questions

account management

I currently have a loan in joint names, can it be changed to a sole name?

my bank details have changed, what should I do?

how does the variable interest rate affect my repayments?

I'm experiencing financial difficulties, what should I do?

can I change the date of my monthly payment?

can I reduce my monthly loan repayments?

can I miss a payment or take a repayment holiday?

can I have an account statement?

what happens if I want to re-mortgage or release equity from my existing mortgage lender?

can I settle my loan early?

are any fees payable for services?

I’m moving house so can I keep my Firstplus loan?

what help can the Firstplus team offer?

do I qualify for help from Firstplus?