At Firstplus, we're committed to providing the highest standard of service to all our customers. Letting us know when you're unhappy with any aspect of the service you've received, gives us the opportunity to put matters right and improve our service for everybody. We will do our best to resolve your complaint immediately and will always contact you within five working days. Please contact us.
Our aim is to resolve all complaints amicably. However, if you are at all unhappy with our response, please contact the person or department that handled your complaint. They will then agree the next steps with you. Any financial services complaints we cannot settle may ultimately be referred to the Financial Ombudsman Service.
Before this option becomes available to you, you may find it helpful to make use of the Finance and Leasing Association's (FLA) conciliation scheme to resolve your complaint. We are a member of the FLA and are bound by their Lending Code. For more information, you can call the FLA on 0207 836 651 or write to them at Finance and Leasing Association, Imperial House, 15-19 Kingsway, London, WC2B 6UN. Their website is www.fla.org.uk.
You can call the Financial Ombudsman Service on 0845 080 1800 or write to them at Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Their website is www.financial-ombudsman.org.uk.